An Experienced IT Professional
With High Skills
10+ years delivering highly available systems, virtualization solutions, and enterprise IT operations in highly regulated environments.
"I'm committed to delivering exceptional customer service while maintaining the highest standards of security and compliance in regulated environments. Every system I build is designed to support mission-critical operations and the teams that depend on them."
Systems Administrator with 10+ years of experience delivering secure, highly available infrastructure and access management solutions. Experienced with Active Directory access governance, VMware virtualization, Veeam backup solutions, and helpdesk team leadership. Known for strong documentation, cross-functional collaboration, project leadership, and delivering reliable, compliant systems that support mission-critical operations. Passionate about customer service and building infrastructure that teams can trust.
Delivering enterprise IT solutions across infrastructure, security, and cloud.
Dedicated to Building
Reliable Infrastructure
IT Professional with 10+ years of experience delivering secure, highly available infrastructure and access management solutions in highly regulated environments, including financial services and healthcare. Experienced with Active Directory access governance, VMware virtualization, Veeam backup solutions, and helpdesk team leadership. Known for strong documentation, cross-functional collaboration, and delivering reliable, compliant systems that support mission-critical operations.
Professional Experience
Support Specialist
- Provide field and remote technical support for FLHSMV and Tax Collector facilities, maintaining and troubleshooting imaging systems and network-connected devices in a secure, high-availability environment.
- Perform root-cause analysis on connectivity, driver, and hardware-related issues, collaborating with remote system administrators to implement permanent resolutions.
- Install, configure, and verify network equipment (switches, routers) to ensure system availability and performance.
- Serve as a technical resource for system upgrades, device deployments, and preventive maintenance schedules.
- Adhere to strict security and operational policies, ensuring all supported systems meet uptime, performance, and compliance requirements.
Sr. Systems Administrator / Helpdesk Manager
- Administered and maintained company-wide Windows Server environments (2012–2019), Active Directory, and Group Policy for 250+ users, managing the full access lifecycle to maintain security and compliance.
- Managed VMware infrastructure, including provisioning and performance tuning of 40+ virtual machines, reducing physical server costs by 30%.
- Led a team of helpdesk technicians and implemented SLA-driven service desk operations, reducing average resolution time from 8 hours to under 2 hours.
- Led cross-functional projects, including server migrations, endpoint deployments, and network upgrades, delivering on time and within budget.
- Oversaw Veeam Backup solutions with 100% restore success rate during simulations.
- Administered Cisco Meraki wireless access points across all branch locations, ensuring secure and reliable network connectivity.
Desktop Support Technician
- Provided Tier 1–2 technical support to 300+ healthcare professionals in a fast-paced hospital environment, resolving 25+ tickets daily.
- Achieved a 95% first-contact resolution rate on desktop, laptop, and peripheral hardware issues.
- Supported Active Directory, Microsoft Office Suite, TCP/IP configurations, and network printer setups.
- Conducted OS and software installations across clinical departments using standardized deployment practices.
Past Projects
A selection of enterprise IT projects demonstrating hands-on experience in infrastructure, access management, team leadership, and cloud solutions.
Domain Controller & Active Directory Migration
Led the migration and consolidation of domain controllers across multiple branch locations, upgrading from legacy Windows Server environments to Windows Server 2019. Restructured Active Directory organizational units, cleaned up stale accounts and group memberships, and reconfigured DNS and DHCP to align with the new domain architecture. Ensured Group Policy objects were tested and reapplied cleanly for 250+ users with zero disruption to daily operations.
Access Management & Security Governance
Built and maintained an access management framework for the entire organization using Active Directory and Group Policy. Managed the full user access lifecycle — from onboarding and role-based permissions to offboarding and access revocation. Conducted regular access reviews and audits, enforced least-privilege principles, and rolled out multi-factor authentication across critical systems to strengthen the company's overall security posture.
Helpdesk Team & Support Operations
Managed a team of helpdesk technicians and rebuilt the IT support process from the ground up. Set up a ticketing system with clear categories and escalation paths, created a knowledge base so common issues could be resolved faster, and tracked team performance with regular reporting. Focused on getting users back to work quickly while making sure the team had the tools and training they needed to succeed.
Office 365 & Application Deployment
Led a company-wide rollout of Office 365, including email migration, SharePoint setup, and Microsoft Teams deployment. Managed the deployment of key business applications across all locations, ensuring compatibility, user training, and minimal disruption. Coordinated with department heads to prioritize rollout phases and handled troubleshooting throughout the transition. This project demonstrated strong project leadership and cross-functional collaboration skills.
Skills & Certifications
A comprehensive technical toolkit built over a decade of enterprise IT experience.
Operating Systems
Networking
Virtualization
Directory Services
Backup & Recovery
Productivity & Collaboration
Security & Compliance
Leadership
Certifications
Education
Let's Work Together
Whether you're looking for a skilled IT Professional or need IT consulting for your organization, I'd love to hear from you.
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